help centre

frequently asked questions

about us

Are you a Canadian company?
Where are you located?
How can I stay up to date on news, promotions, and events?
How can I contact you?

ordering

What if the item I want is out of stock?
What payment methods are accepted?
Can I use multiple cards when placing my order?
How do I use my discount code?
If I missed a sale or forgot a code, can I still access the discount?
How do I receive my 10% off for signing up for the newsletter?
Can I edit the address on my order?
Can I cancel my order?

gift cards

Do you offer physical or digital gift cards?
How do I send a gift card to someone else?
How do I redeem my gift card?

shipping

How are orders shipped?
How much does shipping cost?
Which regions are not eligible for free shipping?
Where do you ship to?
Can I pay for expedited shipping?
Do you offer curb-side pickup?
How long will my order take to ship?
My order has shipped but seems to be delayed. Why is this?

returns

What is your return policy?
How do I return my purchase?
What if the product I received is damaged?
How long does it take to process a return?
How do I cancel my order?

our products

Where are your products made?
How do I use these props?
How do I care for my products?
Can I order a new cover for my bolster or cushion?
What is the difference between the various bolsters?
What is the difference between the various mats?
What is the difference between the meditation cushions?

b, mats

What are the b, mats made of?
What is the lifespan of a b, mat?
Why is there a smell to the b, mat?
How should I roll and store my mat?
Can I practice or store my mat outside?
How do I clean my b, mat?
What if my mat is dusty?
What if there is discolouration showing on my mat?
What if there are some marks on the surface of the mat?
What is your warranty on the b, mats?
How do I recycle my mat?

aromatherapy

What carrier oils are used in your blends?
Are your oils organically sourced?
What is the roller ball made of?
What is the shelf life of your essential oils?

other

Do you offer wholesale or studio pricing?
Do you offer discounts for teachers?
How do I become an ambassador?

still have questions?

Can’t find what you’re looking for? We’re here to help! Send us a message below:

I need help with: