shipping and returns

frequently asked questions


How are orders shipped?

We use a variety of couriers when shipping our orders, including Canada Post, Purolator, UPS and FedEx as well as local delivery companies. Once your order ships, we will email you a tracking number that will provide details on which courier it shipped with and when it is expected to arrive.

How much does shipping cost?

Shipping is automatically calculated at checkout. We offer free shipping on orders over $100 before tax, and after any promotions or discounts have been applied. Please note that some country/region restrictions apply.

Which regions are not eligible for free shipping?

Orders shipping to the Yukon, Northwest Territories, and Nunavut are not eligible for free shipping, and instead, we offer a flat rate shipping of $30. This will be automatically applied at checkout after entering your shipping details.

Orders shipping to the US are only eligible for free shipping through our US site.

Where do you ship to?

We ship orders within Canada, the US and Europe. If you are interested in shipping internationally, additional shipping charges will apply. Feel free to reach out to us directly at

Can I pay for expedited shipping?

At this time we are only offering standard shipping and are not offering expedited services.

Do you offer curb-side pickup?

We are unable to facilitate order pick up from our warehouses at this time.

How long will my order take to ship?

It takes approximately 2-3 business days for our team to prepare your order for shipping.

My order has shipped but seems to be delayed. Why is this?

Once shipped, any delays with the courier are unfortunately out of our control. Continue to keep an eye on your tracking number to follow the status of your order.

Can I edit the address on my order?

Once an order is placed, we are unable to edit or make changes. If there is an address issue with your order, please email us at with the details of the change, as we can try to update the address through one of our couriers. Please keep in mind that this process is never a guarantee and varies depending on the status of the shipment.

Why was my credit card charged but my order still hasn't shipped?

Prepayment is required for all orders placed through our site. As soon as your order leaves our warehouse you will receive an email with tracking information.

How do I know if my order has been lost?

Please note that it may not be lost, but rather taking longer than usual to arrive. Continue to keep an eye on your tracking number and thank you for your patience and understanding!

If you still have not received your order please reach out to us at and a member of our team will investigate. Please note that claims for lost orders may take up to 8 business days to resolve.

What if my order has been marked as delivered but I haven't received it?

If your order has been marked as delivered but has not arrived, please check the surrounding area where packages are usually left or with your building's receptionist/concierge. Sometimes couriers will mark an order as delivered 24-48 hours early. If you have still not received it after this time frame, let us know by emailing and we will investigate.


What is your return policy?

We are happy to return your b, halfmoon purchase as long as the product is unused, hasn't been removed from its original packaging and your return is within 30 days of receiving the product. Items that have been misused, altered, or improperly used are not eligible for return (ie. normal wear, scuffing, creasing due to improper storage, wear and tear on bolster covers).

If you purchased your b, halfmoon products elsewhere, that establishment's return/exchange policy then takes effect.
All sale items are final sale and are not eligible for return. Please note we are unable to refund initial shipping charges.

How do I return my purchase?

To return your product that was purchased through our website, please send us an email to with the subject Return, and in the body include the details of and reason for your return. A member of our team will get back to you shortly with further instructions.

What if the product I received is damaged?

We are sorry to hear something has gone wrong with one of your products. We strive to develop all our products to be of the highest quality, free of manufacturer defects. If you have a question about the quality of an item you received please send us an email (WITHIN 5 BUSINESS DAYS) to outlining when the product was purchased, where, and images of the issue you are experiencing and a member of our team will assist.

For defective claims, please fill out the Defective Claims form here and our team will be in touch once we review those details.

How long does it take to process a return?

We're processing returns within 5-7 business days once your order reaches our warehouse. Please feel free to reach out to us if you haven't heard about the status of your return after 7 business days.

What if there are some marks on the surface of the mat?

It is completely normal to see some nicks or wear on the surface of the mat and part of this is a trade-off for the grippy nature of the mat. We recommend keeping the mat hydrated by wiping it down with water and avoid heavy sliding activities to minimize this type of wear. You may also notice darker spots on our lighter-colored mats which is completely normal....

What is your warranty on the b, mats?

There is a one-year warranty on all b, mats. Warranty is only in effect if the mat has been cared for following our cleaning instructions. Warranty will not cover damage caused by sun exposure, improper care, and maintenance, dirt or stains, normal wear or tear (such as marks where the hand or feet move during practice), or any alterations made to the mat. Mats provided under our warranty program are not eligible under this warranty.

How do I recycle my mat?

Our recommendation for disposal is that you donate it to a program, yogi, or studio accepting donations. Since the mat is made of natural and biodegradable rubber, it can be recycled where tires or other rubber materials are recycled in your city or town, if you find your mat is too damaged to donate! We always recommend doing a quick search of your local recycling programs and where they accept rubber products to make sure it is ending up in the right place.

Are there conditions for returns and exchanges?

We will need your items to be unaltered, and unused with any hang tags attached and packaging intact, along with a proof of purchase. Returns must be made within 30 days of receiving the product. All products purchased on sale are FINAL sale.

How do I exchange an item?

If you are looking to exchange your item, please send us a note at and a member of our team will provide instructions. Please note that to be eligible for an exchange the product must be unused, in its original packaging, within 30 days of receipt, and purchased from our site.

What if my return doesn't meet the requirements?

If you have questions about your products, please send images along with your order number to

Are there any products excluded from the return policy?

Essential oils, glass bottles, carafes and candles are excluded from our returns program unless these items arrive broken in transit. In this event, please submit your claim within 5 days of receiving your order. Any damage to these items after the 5 days will not be accepted for return or exchange.

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